Is immediate pickup available? +
We offer immediate pickup options for selected ready-made packages, especially chairs, subject to availability. For urgent projects, we can also fast-track customized solutions based on project size and scope.
What is the standard delivery timeline? +
Under normal conditions, our average production and delivery time is 15 days. However, timelines may vary depending on: project size, level of customization, quantity, product availability, or any additional work (decor, built-ins, etc.). For larger projects, delivery can take as little as 30 days, depending on the scope.
What is the warranty period? +
All our products come with a warranty of up to 24 months.
What does the warranty cover? +
It includes technical support and maintenance for any issues under warranty, including those related to misuse, with a fast response time from our team. In many cases, we: send a technician for inspection, provide an on-the-spot solution, or share a quick instructional video for simple fixes. During the warranty period, we cover the service cost based on the case and warranty policy.
What if the issue is caused by misuse? +
We always aim to support our clients, even in non-standard cases. Our team will assess the situation and do its best to provide a practical solution, even if the issue resulted from improper use. In many cases, we still offer maintenance and technical support, reflecting our real commitment to customer care.
Do you offer ready solutions for businesses? +
Yes, we provide fast-track solutions for business needs, including: products available for quick supply, ready-made packages for common use cases, practical solutions tailored to teams and spaces, and faster turnaround for urgent requirements.
Why choose Deskiy to set up your office? +
Because we deliver end-to-end practical solutions from understanding your team and space to creating a workspace that actually works. With us, you get: free site visit, free space measurement, free 2D layouts, tailored recommendations based on your business, smart space and team distribution, flexible options tailored to your budget, visual identity alignment, pre-installation & post-delivery follow-up, and real after-sales service & maintenance.
Do you offer a free consultation before purchase? +
Yes. We provide a free consultation, even if you don’t proceed with us. Our goal isn’t just to sell, but to help you make the right decision based on: team size, nature of work, available space, daily operations, and budget.
Does your sales team have technical expertise? +
Yes. Our team includes specialized engineers in furniture solutions, enabling us to: understand your space, analyze actual usage, recommend the right dimensions, suggest practical solutions, and reduce wasted space and cost. We don’t just recommend products; we diagnose needs and deliver the right solution.
Can you provide multiple options? +
Yes. We usually present at least 3 suitable options, then guide you to choose the best fit. Once a direction is selected, we ensure a consistent visual and functional setup across the space.
Do you help with colors and visual identity? +
Yes. We help you choose colors that match your workspace while considering: brand identity, logo colors, business type, required level of formality, and visual comfort & productivity. Our goal is to create a balanced, professional environment, not just something that looks good.
Do you help select the right furniture based on business type? +
Yes, and this is one of our key strengths. We don’t push the most expensive option; we recommend the most suitable one based on: nature of business, sitting hours, job types, usage intensity, space size, movement flow, and priorities (design/durability/flexibility/budget).
How do you determine the right desk/workstation sizes? +
We base our recommendations on the actual job function, not just appearance. For example: roles that rely mainly on laptops typically require less space, while operational roles may need larger workstations to accommodate documents, equipment, and tools. That’s why we recommend sizes based on real usage needs, not just aesthetics.
Do you get involved in operational details? +
Yes, because we treat every project as a complete operational solution, not just furniture supply. We support with: pathways & movement flow, team capacity planning, seating logic, installation readiness, delivery logistics (stairs, elevators, cranes, etc.), and pre-delivery coordination.
Do you follow up after delivery? +
Absolutely. Customer experience is a core part of what we do: delivery team follow-up, installation satisfaction check, sales confirmation call, customer service follow-up, handling feedback or issues, and ongoing support & maintenance, even beyond warranty.
How fast are issues resolved after delivery? +
If any issue arises, we act quickly. Most cases are resolved within up to 3 days, and sometimes on the same day if the issue is simple.